Please let us know as soon as you can so we can make the staff onboard aware that you will not attend. You will then need to contact your insurance company to make a claim for any loss.
If you have any questions relating to your booking, you can call us on 020 3640 8887 or email us at info@luxurytraintickets.com.
LuxuryTrainTickets.com only partners with the very best operators in the world. We have been in constant contact with these operators to ensure their safety measures meet our own high standards and that they are conforming to government guidelines. Your safety is our first concern and we only advertise journeys we are confident that offer passengers the very best measures possible.
All our advertised journeys offer the same levels of enjoyment you would otherwise expect on a luxury train journey, just with some minor changes to ensure your safety while onboard. These changes are designed to meet government guidelines whilst causing minimal impact to the overall experience of your journey.
We are offering a reduced number of tickets for each of our luxury train journeys. This allows for less people onboard and therefore greater social distancing.
You will still receive exceptional steward service as standard, just with more distance between you. The stewards will still be available to assist in any way you require, but from as larger distance from you as possible.
All trains undergo rigorous cleaning between each journey as standard, but this has been increased further. All surfaces are disinfected to reduce any possible spread of the virus for additional peace of mind.
As always we are available to assist whenever you need us, either by telephone, email or live chat. If you have any further questions or concerns, you can speak to a real person based in the UK at any time.
All of our staff are updated with the very latest Coronavirus regulations and advice and are all aware of any changes that may be made by any of our operators. You can be confident that when you speak to any of the LuxuryTrainTickets.com team that you are being given the best and most up-to-date advice.
LuxuryTrainTickets.com prides itself on being much more flexible than other booking sites and we are continuing to offer these levels of flexibility. Where possible we are still offering the option to book with a 25% deposit and pay the balance in a way that suits you. We’re also doing whatever we can to meet any special requests you may have.
Should you seek reassurance or have a requirement, please do get in touch.
LuxuryTrainTickets.com will be in contact by email or telephone should your journey be cancelled or altered in any way. If you have not heard from us or directly from the operator, please assume your journey is going ahead as planned. Of course if you have any concerns, please do not hesitate to contact us for confirmation.
Please be assured that even with additional measures in place in order to protect our customers, your overall enjoyment of your journey will not be affected. Our train operators are conforming to some of the very highest standards to ensure your safety while at the same time still offering a truly unforgettable journey.
We are offering bookings far in advance, sometimes into 2022 for certain trains and journeys to allow you to plan ahead for additional peace of mind. We’re also continuing with our option of booking with a 25% deposit, where you can pay the balance as and when you wish. As long as the balance is paid in full 15 weeks before departure, we’re flexible on how you pay.
If you have any questions or concerns at all, please do contact us and we’ll be more than happy to help.
Should your journey be cancelled due to Coronavirus, you will be taken care of. We endeavour to contact you as soon as possible and as soon as we have confirmation your journey will not be going ahead. You will likely be contacted by email in first instance and then called if we don't hear from you. If you don't hear from us but are concerned your journey may be cancelled, please do get in touch.
If your journey is cancelled, you will be given the option of:
1. A full refund with no penalty
2. To reschedule to an alternative future journey
As an authorised ticketing agent of many different luxury train operators, our own COVID cancellation policy reflects that of the operator of the train you have booked with. Therefore you will benefit and be protected by the same COVID cancellation policy as if you were booking direct.
All guests with reservations made prior to June 30, 2021 for a future journey will be able to reschedule their journey up to 35 days prior to the scheduled date of departure without charge by Belmond.
If, within the period of 35 days prior to the scheduled departure date, any new government travel restrictions or quarantine measures come into force that affect Belmond’s ability to operate, or our guests’ ability to travel (either in the guest’s country of departure or destination), guests will be able to either change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond.
At Belmond, the health and safety of our guests and associates is our highest priority. In the event that a guest tests positive for COVID-19 at any time during the 14 days prior to their scheduled date of arrival with us, we ask that they do not travel and contact us immediately to discuss their options. Guests will be able to change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond.
Guests who choose to change a booking will be able to select a new departure date from the current published schedules for 2021 and 2022, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.
Customers will be able to amend their booking up to 7 days before departure without penalty. However cancellations by the customer will still bound by the standard cancellation penalties:
(expressed as a % of total cost payable for the trip by the person(s) cancelling)
56 days or more - 15%
55-21 days - 30%
20-3 days - 70%
2 days or less prior to departure -100%
Amendment Fee for each change (% of total cost payable by the person(s) cancelling)
Our LuxuryTrainTickets.com team is available by telephone 9am - 5:30pm Monday to Friday. Our live chat service is available 9am - 6pm Monday to Friday and we aim to respond to all emails within 24 hours, including weekends. You can email us directly on info@luxurytraintickets.com.
Should have you have any questions or concerns at all, please do not hesitate to get in touch.
